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What information do you collect from me?

We gather bits of information when you do things like register on the site, place an order, enter a contest, or respond to a survey. This can include things like name, email address, mailing address, contact number, and credit card information. Though we do allow you to access our site anonymously.

If you are purchasing a gift voucher, we collect their information to complete the purchase. This information is never used for marketing purposes.

How do you use this information?

Real world cookies are delicious. But let’s talk about Internet cookies. These are used on many websites to make your online experience better and help us understand who is visiting our site. Because the more we learn the more we can realise how to help. It means we can personalize your experience, learn what products aren’t hitting the mark, understand how to give better customer service, process transactions faster and send you the right competitions, promotions, surveys or updates.

How do you protect my information?

We implement a lot of security measures to make sure your private information stays just that, private. All information is contained behind secured networks and is only accessible to a limited number of people. These special people have special access rights to such systems and are required to keep this information confidential.

All payment information you supply to us is transmitted via Secure Socket Layer (SSL) technology, which is then encrypted into our database and only accessible by those super special people we mentioned before.

We also automatically process your credit card details so that they are not held in clear text on our website. This means it is not possible for your details to be stolen during a transaction.

At Be genki we never receive your complete credit card details or store this information anywhere in our systems.

You’re safe with us.

Do you share my details or information to anyone else?

We do not sell, trade or transfer your information to outside parties. No one likes spam. We will never send you unsolicited mail but if you subscribe to Be genki’s newsletter you will receive fortnightly updates to help keep you happy, healthy and full of harmony.

Can I remove my personal information?

If you want to delete all your information from our database head to your Account and remove your shipping and billing address, and payment information. And poof, you’re gone. We do maintain information on individual sales transactions for our record keeping purposes.

How can I change my personal details?

Head to your Account, locate your ‘Personal Stuff’ then select what you want to change. There are limitations though. Like you can’t change your salary, parents or hair colour here. We’re powerful but we’re not that kind of powerful.

What happens if you make changes to your policy?

If we decide to change our privacy policy, we will post these changes here. Policy changes will apply only to the information collected after the date of the change. This policy was last modified on November 23, 2019. If you’re not sure what any of this means, you require more information, or you have a comment, please send a quick email to discuss this further.

Online Policy Only

This online policy is only relevant to information we have collected through our website and not to information collected offline in the real world.

See our T&C’s

For information establishing the use, disclaimers, and limitations of liability governing the use our website, head to our Terms & Conditions .

Your Consent

By using our site, you consent to our privacy policy.