Do you ship to my country?
We currently ship to Australia, New Zealand, USA, and Asia. Apologies if you’re outside that zone, but please hold tight, we’re working on it.
How much does shipping cost?
If you live Down Under, shipping is free for orders $75 and over. Otherwise, we charge a flat rate of $9.50 to pick, pack and post your order using Australia Post.
We charge a $40.00 flat rate fee to ship with DHL. We used to send overseas parcels with Australia Post, but the time it now takes up to 2 months for the parcel to arrive via this method. So, we switched over to DHL so that your parcel can arrive within a week.
How long will it take to process my order?
All orders are processed within 2 working days, Monday through Friday. We like weekends too. We also like to ensure that you receive freshly made product(s) so that you have the best genki experience possible. Remember, good things take time.
How long will it take for my order to arrive?
Do you live in Australia? We use Australia Post, which is roughly a 3 - 5 day delivery service if you live in a capital city within Australia Post’s specified zones. If you life regional and rural, it may take 1 - 2 extra business days.
Do you live overseas? We send your Be genki orders via DHL. Expect it within 5 - 10 days.
What payment methods do you accept?
You can use VISA, MASTERCARD or PAYPAL to purchase Be genki products. If you would prefer to pay by DIRECT BANK DEPOSIT or CHEQUE, please email email@example.com for more details. Sadly, we don’t take payment in hugs or choc chip cookies. Please note that we will ship your order once we have received payment.
Can I change or cancel my order?
If your order has begun processing, unfortunately you won’t be able to make any changes. Unless you have the power to turn back time (like Cher). However, if you’re quick on the keyboard then send firstname.lastname@example.org an email and try your luck at cancelling the order before it gets shipped.
I’m unsure about one of my payments. Something not adding up?
Head to your Account and compare your order history listed there with your financial records. If you’re still unsure, please email email@example.com and tell her what’s going on.
I’m missing part of my order. Help, please.
Our warehouse boys take great care in preparing your order, and to-date we have a pretty impressive track record, as the orders are double checked by our team. However, if you do happen to discover any incorrect, missing or damaged product(s) please email firstname.lastname@example.org within 24 hours of you receiving the delivery and she’ll work her magic to see what happened.
Oops, I received the wrong item.
Not yours? Email email@example.com within 24 hours of receiving the product and tell her what’s happened.
My order never arrived.
Let’s see if we can find it then. We dispatch our orders with Australia Post, which is 3 - 5 days delivery from the date of dispatch. But sometimes life gets in the way to slow it down. Check its location using your tracking number on Australia Post’s tracking site. You can find the tracking number in your ‘Shipping Confirmation’ email. If you still can’t find it, send an email to firstname.lastname@example.org and she’ll get to the bottom of it.