Refund policy

When shopping at Be Genki, please choose mindfully and read the full ingredient list that we publish on our website, as well as all description and how-to-use details. We publish all these details so you are fully aware of what you are choosing before making the purchase.

Any unused product(s) with the tamper-evident seal still in-tact may be returned within 7 days of delivery. Please note, returned product(s) MUST be in original condition, in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit (so please pack your returned goods properly), or product(s) received more than 7 days after delivery date.

Shipping and handling costs are not refundable.

To begin the process of returning product(s) please contact us with the reason why you would like to return the product(s) and we will provide you with a RETURN PROCESSING NUMBER and the next steps.

Please do not send product(s) back to our warehouse without a RETURN PROCESSING NUMBER. 

Please be aware that we are a shop that stocks natural and organic products. Therefore over the years the scent and flavour you have become accustomed to may change. It is impossible for natural beauty manufacturers to make a product that is consistent in scent/ flavour for decades as different yields produce different raw materials. This is the beauty of nature. This is also the reason why the conventional beauty industry likes to use synthetic fragrances and synthetic ingredients as consistency can be assured for decades.